Hi! I am Zoie Firkins.
I am currently 23 years old and live in Iowa.

🎱 Interests 🎱

My favorite hobbies include video games, all mediums of art, and programming. I hope to find a job where I can combine my artist skills with my technology skills to create creative, yet practical and functional projects.

💼 Experience 💼

Perfection Learning, Clive— IT Generalist

January 2025-- PRESENT

• Provide hardware and software support across departments
• Maintain user accounts, permissions, and systems access
• Troubleshoot network and workstation issues for staff
• Assist with deployment, maintenance, and documentation of IT systems
• Ensure timely resolution of tickets and escalate complex issues when necessary

Menards, Grimes — Service Desk Worker / Cashier

OCTOBER 2022-- MAY 2025

• Assisted with POS transactions and product returns
• Resolved customer service concerns with professionalism
• Maintained knowledge of store layout to help customers locate items

🎓 Education 🎓

Grand View University, Des Moines- BS

August 2024 - May 2026

Graduated with a Bachleors of Arts in Information Technology.

DMACC, Ankeny— AAS

May 2022 - May 2024

Graduated with an Associates in Computer Information Systems.

🛠️ Skills & Software capabilities 💻

Programming

Java, Python, C#, C++, HTML, CSS, JavaScript, Bootstrap, Front-End Development, Back-EndDevelopment, Object-Oriented Programming.

IT

Technical support, System Administration, Network Administration, Network Security, Project Management.

Developement & Databases

Visual Studio, Eclipse, PyCharm, Atom, GitHub, SQL Developer, MySQL,Oracle VirtualBox.

Design & Productivity

Google Workspace, Microsoft Applications, Adobe Products, Figma, Canva, Procreate, Jira Service Management, NinjaOne.

Other Skills

Fast learner, strong organization, excellentcommunication, adaptable to new technologies, problem solving, customer service.

🪪 Licenses & Certifications 🪪

Career Essentials in System Administration by Microsoft and LinkedIn

Issued Oct. 2026

Career Essentials in Github Professional Certificate

Issued Sep. 2026