Hi! I am Zoie Firkins.
I am currently 22 years old and live in Iowa.

🎱 Interests 🎱

My favorite hobbies include video games, all mediums of art, and programming. I hope to find a job where I can combine my artist skills with my technology skills to create creative, yet practical and functional projects.

💼 Experience 💼

Perfection Learning, Clive— IT Generalist

January 2025-- PRESENT

• Provide hardware and software support across departments
• Maintain user accounts, permissions, and systems access
• Troubleshoot network and workstation issues for staff
• Assist with deployment, maintenance, and documentation of IT systems
• Ensure timely resolution of tickets and escalate complex issues when necessary

Menards, Grimes — Service Desk Worker / Cashier

OCTOBER 2022-- MAY 2025

• Assisted with POS transactions and product returns
• Resolved customer service concerns with professionalism
• Maintained knowledge of store layout to help customers locate items

🎓 Education 🎓

Grand View University, Des Moines- BS

August 2024 - May 2026

Graduated with a Bachleors of Arts in Information Technology.

DMACC, Ankeny— AAS

May 2022 - May 2024

Graduated with an Associates in Computer Information Systems.

🛠️ Skills 🛠️

• Great organization and time management
• Technology and adaptability to new software
• Quick learner and an aptitude for helping others

💻 Programming / Software capabilities 💻

All Google / Microsoft Platforms

Atom

HTML, CSS, Javascript, and Bootstrap programming

Eclipse

Java program creation

Visual Studio

Java, C#, Python, and C++ program creation

SQL Developer/MYSQL

Database management systems

PyCharm

Python program creation

Github

Project sharing and management